Return & Exchange – jwemry.com

**Jwemry.com – Return & Exchange Policy**

## **Our Commitment**
At Jwemry.com, we want you to love your purchase. If you’re not completely satisfied, our Return & Exchange Policy is designed to make things right.

## **1. Return & Exchange Window**
– **Standard Products:** 15 days from delivery date
– **Jwemry Luxe Collection:** 30 days from delivery date
– **Final Sale Items:** Clearly marked as non-returnable on product page

## **2. Eligibility Conditions**
**For a return/exchange to be accepted, your item must be:**
– In original, unused condition
– With all original tags, labels, and packaging intact
– Accompanied by original invoice
– Free of any damage, scratches, or alterations
– Not part of our non-returnable categories (see below)

## **3. Non-Returnable Items**
For health and hygiene reasons, we cannot accept returns on:
– Earrings (for pierced ears)
– Customized or personalized jewelry
– Intimate apparel
– Beauty & cosmetics products
– Products marked “Final Sale” or “Non-Returnable”
– Gift cards

## **4. How to Initiate a Return/Exchange**

### **Online Process:**
1. Log into your Jwemry account
2. Go to “My Orders”
3. Select the item you wish to return
4. Choose reason and preference (refund/exchange)
5. Print prepaid return label
6. Package securely and drop at designated courier center

### **Alternative Method:**
Email us at returns@jwemry.com with:
– Order number
– Product details
– Reason for return
– Photos if defective/damaged

## **5. Return Methods**

### **A. Prepaid Returns (Our Recommendation)**
– Free return shipping for defective/wrong items
– ₹100 return charge for change of mind (deducted from refund)
– Doorstep pickup available in 100+ cities

### **B. Self-Ship Returns**
– Ship to: [Jwemry Returns Center Address]
– Claim shipping cost reimbursement up to ₹100 (with valid receipt)

## **6. Refund Process**

### **Timeline:**
– **Processing:** 1-2 business days after we receive item
– **Refund Issuance:** 5-7 business days from approval
– **Bank Processing:** 2-10 business days (varies by bank)

## **7. Exchange Process**

### **Available Options:**
– Size exchange
– Color exchange
– Different product (price difference adjusted)

### **Exchange Timeline:**
– **Processing:** 1-2 business days
– **New Shipment:** Dispatch within 24 hours of approval
– **Delivery:** Standard shipping timelines apply

## **8. Special Cases**

### **Defective/Damaged Items:**
– Report within 48 hours of delivery
– Include clear photos/videos
– Free pickup & replacement
– No return shipping charges

### **Wrong Item Received:**
– Report within 24 hours
– Free exchange with expedited shipping
– Keep all packaging intact

## **9. Quality Inspection**
All returns undergo quality check. We reserve the right to:
– Reject returns not meeting our conditions
– Deduct up to 30% for damaged/missing items
– Charge refurbishing fees for used items

## **10. International Returns**
– Contact customer service for international returns
– Customer bears return shipping costs
– Refund excludes original shipping charges
– Allow 15-20 business days for processing

## **11. Store Credit Option**
Choose Jwemry Credit for:
– Instant refund to your account
– 10% bonus on converted amount
– No expiration date
– Use across all products

## **12. Exchange Limits**
– Maximum 2 exchanges per order
– Size/color subject to availability
– One-time free exchange shipping per order

## **13. Gift Returns**
– Gift receipts eligible for store credit only
– Original purchaser eligible for refund
– Include gift receipt for processing

## **14. Holiday Season Extension**
– Purchases between Nov 15 – Dec 31: Extended to Jan 31
– Standard conditions apply
– All returns must be initiated by Jan 31

## **15. Restocking Fees**
– No fees for defective/wrong items
– 5% fee for change of mind returns (above ₹5000)
– 15% fee for customized items (if accepted)

## **16. Customer Responsibilities**
– Ensure secure packaging
– Remove personal accessories
– Include all original components
– Keep tracking information
– Insure high-value returns (above ₹10,000)

## **17. Our Responsibilities**
– Acknowledge returns within 24 hours
– Process within stated timelines
– Provide clear communication
– Handle with care and respect

## **18. Exceptions & Discretion**
We may make exceptions at our discretion for:
– Loyal customers
– Special circumstances
– Quality issues not immediately apparent

## **19. Policy Updates**
We reserve the right to modify this policy. Current version always applies to your return.

## **20. Contact & Support**

**Return Center Operating Hours:**
Monday-Saturday: 9 AM – 6 PM
Sunday: 10 AM – 4 PM

**Contact Options:**
– 📧 **returns@jwemry.com** (Fastest response)
– 📞 **1800-XXX-XXXX** (Toll-free)
– 💬 **Live Chat** on website
– 📱 **WhatsApp:** +91-XXXXXXXXXX

**Mailing Address:**
Jwemry Returns Center
[Your Warehouse/Office Address]
Attn: Returns Department

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**Pro Tips:**
1. Always inspect items upon delivery
2. Keep original packaging until sure about keeping
3. Take unboxing videos for high-value items
4. Use prepaid returns when possible
5. Check exchange stock availability before requesting

We’re here to help! Our customer service team aims to resolve all return queries within 24 hours.

JWEMRY

JWEMRY