**Jwemry.com – Frequently Asked Questions (FAQs)**

### **A. GENERAL QUESTIONS**

**1. What is Jwemry.com?**
Jwemry.com is India’s premier online destination for exquisite jewelry, offering a curated collection of gold, silver, diamond, and fashion jewelry for every occasion.

**2. Is Jwemry.com a trusted website?**
Yes, we are a registered company with secure payment gateways, SSL encryption, and thousands of satisfied customers across India.

**3. Where are you located?**
Our corporate office is located in [City, State]. We ship nationwide from our fulfillment centers across India.

**4. Do you have physical stores?**
Currently, we operate exclusively online to offer better prices and wider selection. However, we’re exploring physical store options.

**5. What are your business hours?**
Customer support is available Monday to Saturday, 10 AM to 7 PM IST. Orders can be placed 24/7 on our website.

### **B. ACCOUNT & REGISTRATION**

**6. How do I create an account?**
Click “Sign Up” on the top right corner, enter your email/mobile number, and follow the verification process.

**7. I forgot my password. What should I do?**
Click “Forgot Password” on the login page and follow instructions to reset via email or SMS.

**8. Can I have multiple accounts?**
We recommend one account per user for better order tracking and personalized offers.

**9. How do I update my account information?**
Log in to “My Account” → “Profile Settings” to update personal details, address, or preferences.

**10. Is my account information secure?**
Yes, we use advanced encryption and never share your personal information without consent.

### **C. PRODUCTS & QUALITY**

**11. What types of jewelry do you sell?**
We offer gold, silver, diamond, gemstone, and fashion jewelry including rings, earrings, necklaces, bracelets, and more.

**12. Are your products genuine?**
Absolutely. All precious metal jewelry comes with quality certification. Our Jwemry Luxe collection has extended guarantees.

**13. What is the Jwemry Luxe collection?**
This is our premium line featuring high-quality craftsmanship with extended 6-month warranty on polish, plating, and gemstone settings.

**14. Do you provide certificates?**
Yes, for diamond and precious gemstone jewelry. Certificates are available at additional cost for certain collections.

**15. How do I know about product purity?**
Purity details (like 925 silver, 14K/18K gold) are clearly mentioned on each product page.

**16. Are the product images accurate?**
We strive for accurate representation, but slight color variations may occur due to screen settings and lighting.

**17. Do you offer customization?**
Yes, select products can be customized. Look for “Customizable” tag or contact our design team.

**18. What is your product sourcing?**
We source directly from certified manufacturers and artisans across India.

### **D. ORDERING & PAYMENT**

**19. How do I place an order?**
Browse products → Select size/quantity → Add to cart → Proceed to checkout → Enter shipping details → Choose payment → Confirm.

**20. What payment methods do you accept?**
– Credit/Debit Cards
– Net Banking
– UPI
– Wallets (Paytm, PhonePe, etc.)
– EMI options
– Cash on Delivery (select pin codes)

**21. Is Cash on Delivery available?**
Yes, for orders below ₹10,000 in serviceable areas. Enter your pin code during checkout to check availability.

**22. Are there any hidden charges?**
No. The price shown is final including GST. Shipping charges apply only for orders below ₹499.

**23. How do I apply discount codes?**
Enter the code in the “Coupon Code” box during checkout and click “Apply.”

**24. Can I modify my order after placement?**
Contact us immediately at help@jwemry.com. We can modify only if the order hasn’t been processed for shipping.

**25. What is your currency?**
All prices are in Indian Rupees (₹).

### **E. SHIPPING & DELIVERY**

**26. What are your shipping charges?**
Free shipping on orders above ₹499. ₹100 shipping fee for orders below ₹499.

**27. How long does delivery take?**
Standard delivery: 5-7 business days. Some items: 7-10 days. Delivery timeline is shown on each product page.

**28. Which courier partners do you use?**
We partner with Blue Dart, Delhivery, DTDC, and other reputable courier services.

**29. How can I track my order?**
After dispatch, you’ll receive tracking details via email/SMS. Track via “My Orders” or courier’s website.

**30. Do you ship internationally?**
Currently, we only ship within India. International shipping coming soon.

**31. What if I’m not available during delivery?**
The courier will attempt delivery twice. After that, the package returns to us and reshipping charges apply.

**32. Can I ship to multiple addresses?**
Each order ships to one address. Place separate orders for different addresses.

### **F. RETURNS & EXCHANGES**

**33. What is your return policy?**
Most products can be returned within 15 days of delivery if unused, with original packaging and tags.

**34. What items are non-returnable?**
Earrings (for pierced ears), customized items, intimate apparel, and products marked “Final Sale.”

**35. How do I initiate a return?**
Log in → “My Orders” → Select order → Click “Return” → Follow instructions.

**36. Are return shipping charges free?**
Free for defective/wrong items. ₹100 deducted for “change of mind” returns.

**37. How long do refunds take?**
5-10 business days after we receive and inspect the returned item.

**38. Can I exchange for a different size/color?**
Yes, if available. Check exchange options in “My Orders.”

**39. What if I receive a damaged product?**
Contact us within 48 hours with photos/videos. We’ll arrange free replacement.

**40. Do you offer returns on sale items?**
Yes, unless marked “Final Sale.”

### **G. JEWELRY CARE & WARRANTY**

**41. How do I care for my jewelry?**
– Store in original box or soft pouch
– Avoid contact with water, perfume, chemicals
– Clean with soft cloth
– Remove during swimming, bathing, workouts

**42. What is your warranty policy?**
Manufacturing defects are covered. Normal wear and tear, damage from misuse aren’t covered. Jwemry Luxe has 6-month extended warranty.

**43. Do you offer cleaning services?**
Yes, free cleaning for first 6 months for Jwemry Luxe collection.

**44. What if my jewelry breaks?**
Contact us with details. Repairs may be chargeable depending on the issue.

**45. Can I get my jewelry resized?**
Yes, resizing services available for rings. Contact us for charges and timeline.

### **H. GIFTING SERVICES**

**46. Do you offer gift wrapping?**
Yes, complimentary gift wrapping available. Select option during checkout.

**47. Can I include a gift message?**
Yes, add your personal message in the “Gift Message” box during checkout.

**48. Do you deliver gifts directly?**
Yes, we can ship to the recipient’s address with your gift message.

**49. Are prices shown on the invoice?**
No, we provide gift receipts without prices.

**50. Do you offer gift cards?**
Yes, Jwemry Gift Cards available in various denominations.

### **I. CORPORATE & BULK ORDERS**

**51. Do you offer corporate discounts?**
Yes, for bulk orders. Email corporate@jwemry.com with requirements.

**52. Can we customize jewelry for events?**
Yes, we create custom designs for weddings, corporate events, etc.

**53. What are the MOQs for bulk orders?**
Minimum order quantities vary. Contact our corporate team for details.

**54. Do you provide certificates for corporate orders?**
Yes, all necessary documentation provided.

### **J. TECHNICAL ISSUES**

**55. The website isn’t loading properly.**
Clear browser cache or try different browser. Still issues? Contact technical@jwemry.com.

**56. I’m having payment gateway issues.**
Ensure card details are correct, sufficient funds, and try after 15 minutes. Contact support if persists.

**57. I didn’t receive order confirmation.**
Check spam folder. Still missing? Contact help@jwemry.com with order details.

**58. How do I unsubscribe from emails?**
Click “Unsubscribe” link in any promotional email or update preferences in “My Account.”

### **K. SECURITY & PRIVACY**

**59. Is my payment information secure?**
Yes, we use SSL encryption and PCI-DSS compliant payment gateways.

**60. Do you store my credit card details?**
No, we don’t store complete card details. Payment gateways handle this securely.

**61. How is my personal data used?**
Only for order processing and service improvements. Read our Privacy Policy for details.

### **L. LOYALTY & OFFERS**

**62. Do you have a loyalty program?**
Yes, Jwemry Rewards offers points on every purchase redeemable for discounts.

**63. How do I join the loyalty program?**
Automatic enrollment after first purchase. Earn 1 point per ₹100 spent.

**64. Do you offer first-time buyer discounts?**
Yes, sign up for newsletter to receive welcome discount.

**65. How do I check my reward points?**
Log in to “My Account” → “Reward Points.”

### **M. CONTACT & SUPPORT**

**66. How do I contact customer support?**
– Email: help@jwemry.com
– Phone: +91-XXXXXXXXXX
– Live Chat: Website
– WhatsApp: +91-XXXXXXXXXX

**67. What are your response times?**
– Email: Within 24 hours
– Phone: Immediate during business hours
– Social Media: Within 6 hours

**68. Do you have social media presence?**
Yes, follow us on Instagram, Facebook, and Pinterest for updates and styling tips.

**69. Can I schedule a virtual consultation?**
Yes, book a video call with our stylists via “Virtual Consultation” page.

### **N. MISCELLANEOUS**

**70. Do you offer packaging for special occasions?**
Yes, premium packaging available for weddings and special events.

**71. Can I sell my old jewelry to you?**
Currently, we don’t buy back jewelry.

**72. Do you offer jewelry insurance?**
We can guide you to partner insurance providers for valuable pieces.

**73. Are your products hypoallergenic?**
Most are, especially 925 silver and gold. Check product description for details.

**74. Do you offer bridal collections?**
Yes, extensive bridal jewelry collection available. Visit “Bridal” section.

**75. Can I pre-order upcoming collections?**
Yes, sign up for notifications or contact us for pre-orders.

**76. Do you have size charts?**
Yes, available in “Size Guide” section. For rings, we provide printable size charts.

**77. How accurate are your size charts?**
Very accurate. For rings, we recommend measuring twice or visiting local jeweler for confirmation.

**78. Do you offer earring backs for sensitive ears?**
Yes, hypoallergenic backs available separately.

**79. Can I combine multiple discount codes?**
Only one discount code per order unless otherwise specified.

**80. How often do you launch new collections?**
New collections launch every season with 100+ new designs monthly.

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**Still have questions?**
Contact us anytime – we’re here to help you shine! ✨