**Jwemry.com – Consumer Grievance Redressal Policy**

**1. Our Commitment to You**
At Jwemry.com, customer satisfaction is our highest priority. We are dedicated to providing exceptional service and resolving any concerns you may have about our products or services. This Grievance Redressal Policy outlines our structured approach to addressing your queries, complaints, and feedback effectively and transparently.

**2. Grievance Redressal Mechanism**

**Level 1: Self-Help & FAQs**
Before reaching out, please visit our comprehensive **Help Center** at [https://www.jwemry.com/help](https://www.jwemry.com/help). We have addressed most common queries regarding orders, shipping, returns, payments, and product care in our detailed FAQs. Many concerns can be resolved instantly through this resource.

**Level 2: Customer Care Helpdesk**
If your concern is not addressed in our FAQs, please contact our Customer Care team:

**Contact Details:**
– **Phone:** +91-XXXXXXXXXX (Monday to Saturday, 10:00 AM to 7:00 PM IST)
– **Email:** help@jwemry.com
– **Live Chat:** Available on our website during business hours

**Response Commitment:** Our Customer Care team will acknowledge your query within **24 hours** and strive to resolve it within **5 business days** of receipt.

**Level 3: Escalation to Grievance Officer**
If you are not satisfied with the resolution provided by our Customer Care team, you may escalate your concern to our designated **Grievance Officer**.

**Grievance Officer Details:**
– **Name:** [Insert Name]
– **Email:** grievance.officer@jwemry.com
– **Address:** [Insert Registered Office Address]

**Process:**
– Send an email detailing your concern, along with your order number and previous communication reference.
– You will receive an **acknowledgement** with a **unique Grievance ID** within **48 hours** of receipt.
– The Grievance Officer will investigate your concern and provide a resolution within **30 days**.
– Please quote your Grievance ID in all future correspondence.

**3. What Constitutes a Grievance?**
For this policy, a “grievance” or “complaint” is any communication that:
– Expresses dissatisfaction with our products or services
– Seeks a specific remedial action or resolution

**Exclusions:**
– Incomplete or vague complaints lacking specific details
– General suggestions or feedback
– Queries seeking guidance or clarification without a specific complaint
– Matters already resolved and closed

**4. Closure of Grievance**
A grievance will be considered **resolved and closed** when:
– You communicate your acceptance of the resolution provided; or
– You do not respond within **10 days** of receiving our written resolution, and no further communication is received on the same matter.

**5. Our Promise**
Jwemry.com is committed to addressing all legitimate grievances in a **fair, timely, and transparent manner**. We continuously use your feedback to improve our products, services, and customer experience.

**6. Company Details**
**Website:** www.jwemry.com
**Owner & Manager:** [Insert Name/Entity Name]
**Registered Address:** [Insert Full Address]
**Contact Email:** legal@jwemry.com

**7. Policy Updates**
We reserve the right to modify this Grievance Redressal Policy. Any changes will be updated on this page with a revised effective date.

**Last Updated:** [Insert Date]

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**Important Notes for Consumers:**
1. Always keep your order number and communication references handy when raising a concern.
2. Provide clear, specific details about your issue for faster resolution.
3. Check your spam/junk folder if you haven’t received our response within the committed timeframe.
4. For urgent matters, please use the phone contact for immediate assistance.

We value your trust in Jwemry.com and are here to ensure your complete satisfaction with every interaction.