Refund & Return Policy**
**Our Commitment to Quality & Customer Satisfaction**
At **www.jwemry.com**, we take immense pride in the quality and craftsmanship of our artificial jewelry. We are confident that you will love your purchase. However, to ensure a transparent and fair experience for our valued customers, we have established the following clear Refund and Return Policy. By placing an order with us, you agree to the terms outlined below.
**1. Refund & Return Eligibility Window: The 24-Hour Rule**
* We offer a **100% refund** option for orders where the customer is not satisfied.
* **Crucial Condition:** The refund request must be initiated within **24 hours (1 day)** of the product being marked as “Delivered” by our courier partner. You can find the delivery timestamp in your order tracking details or courier notification.
* **Strict Deadline:** Any refund request raised **after 24 hours** of the delivery time will **NOT** be eligible for a refund or return. We are unable to make exceptions to this rule, so please be prompt in inspecting your order.
**2. Mandatory Condition for All Refund Claims: The Unboxing Video**
To protect both our customers and our business from disputes regarding the condition of the product at the time of delivery, we have instituted a simple verification step.
* **Video Evidence Required:** For any refund claim (based on damaged, defective, or incorrect product), the customer **MUST** provide a clear, unedited, continuous video recording of the **entire unboxing process** of the delivered package.
* **What the Video Must Show:**
* The sealed delivery package with the shipping label visible.
* The uninterrupted process of opening the package.
* The first visual of the product and its condition inside the box.
* A clear view of all items received.
* **Claims Without Video:** Refund or return claims for **damaged, defective, or wrong items cannot and will not be processed without this unboxing video.** This is a non-negotiable requirement to validate that the issue existed upon delivery and did not occur afterward.
**3. Valid Reasons for a Refund (Within 24 Hours & With Video)**
Refunds will be approved only for the following reasons, provided the above conditions are met:
* **Damaged Product:** The jewelry item is broken, bent, or damaged upon opening the package.
* **Manufacturing Defect:** A clear fault in craftsmanship (e.g., stone fallen out, severe discoloration, clasp not working) that is visible upon unboxing.
* **Wrong Item Delivered:** The product received is different from what was ordered (in design, color, or type).
**4. Non-Refundable Situations**
Please note, we do not offer refunds for:
* **Change of Mind:** If you simply do not like the product after seeing it in person.
* **Size Issues (unless wrong size was sent):** Please refer to our detailed size guide before ordering.
* **Minor Color Variations:** Slight color shades may vary due to screen settings and photography lighting.
* **Requests made after the 24-hour delivery window.**
* **Claims without the mandatory unboxing video for damage/defect.**
**5. The Refund Process (If Eligible)**
1. **Contact Us:** Email us at **[Insert Email, e.g., support@jwemry.com]** within 24 hours of delivery. Mention your Order Number.
2. **Submit Evidence:** Attach the required **unboxing video** and clear photographs of the issue.
3. **Evaluation:** Our team will review your request and the submitted evidence within 3-5 business days.
4. **Approval & Return Instructions:** If approved, we will provide you with return instructions. **Do not return the item without our explicit authorization.**
5. **Refund Initiation:** Once we receive the returned product in its original condition, we will initiate the refund to your original payment method.
6. **Refund Timeline:** The refund may take 7-10 business days to reflect in your account after processing.
**6. Contact Information**
For any questions regarding this policy or to initiate a return request, please contact our customer support team:
* **Email:** **[Insert Your Email Address Here]**
* **Business Hours:** **[Insert Your Business Hours]**
We thank you for choosing **www.jwemry.com**. Our goal is to ensure you have a delightful shopping experience with complete peace of mind.